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1 Can I change what I have ordered into other items after placing an order online?
A: Yes you can, but you need to notify us before you remit! You also need to provide the ID of the products before and after updating. We shall send e-mail to you the new ID for you to confirm .And we have to recalculate the delivery charge because the other items weight may be different.
2 How to pay?
A:1)T./T. bank wire transfer ,take around 3-5days to check payments.
2)Western Union(www.westernunion.com),the fasteset payments method.
3)MoneyGram (www.moneygram.com)
All the payment must be first before you get the goods.
3 What should I do if the goods arrives damaged?
A: if your order has been damaged when you receive it, try to take a photograph of the package and express your refusal to accept it. In this case, please contact our customer service as promptly as possible.
4 Do your company send free samples?
A: We are afraid not. We couldn't send free samples. You are welcome to place a trial order to test the quality of our products.
5 How long dose it take to deliver the goods to our customers?
A: After your remittance is received and affirmed, we shall see whether or not finished products are available and send you and email to notify you of the time for delivery. Your order should reach you within 2-4 workdays via DHL,UPS,TNT....,4-7 workdays by china EMS.
6 If I want wholesale, can your company give me a discount?
A: Of course we give you a discount upon your order. The more you order,the more discount you will get. If you need more information about our specific discount policy, please contact our customer service by email at
kametrade2004@hotmail.com or kametrade@yahoo.com
7 Is the price expressed on your website as US Dollar?
A: Yes!
8 Do you offer customized making?
A: Yes. You are welcome to send our customer service an email to give the detail of your special requirements.
9 Is there any sum or quantity limit?
A: Since larger order can help you save carriage, the minimum sum of your order is 20pcs,you can mix player and size. As we know, the less your sum is, the more expensive your freight will be, you are encouraged to place an order of over 20pcs. If it is below 20pcs, the order cannot be submitted.or we will request 8usd-20usd handing fee
10 how soon dose your company make the delivery after confirming the remit?
A: The order is usually delivered within 2-4 workdays. We inform you of the specific time promptly. If you have other questions about this issue, please contact our customer service by email.
11 Are the pictures the same as your real items?and all product is original?
A: They are the same as the real items.Instruction on the photo color,and Our product is high quality copies, as same as original
12 Can I pay part of the remit first, and then the rest after receiving the goods?
A: We are afraid not. On the one hand, divided payment will only increase unnecessary expend for you. On the other hand, we are a company with a good reputation established around the world. If you are not so confident in shopping at our store, you are suggested to place a small order for the first time. After you confirm our credit, we may set up long-term cooperation with each other.
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